Returns & Refunds policy

We want you to be completely satisfied with your purchase from decorbasket.store. If you are not happy with your order, please review our refund and return policy below.

1. Eligibility for Returns:

• Damaged or Defective Products: You may return damaged or defective Products within 7 days of delivery for a full refund or replacement.

• Incorrect Items: If you receive an incorrect item, please contact us within 7 days of delivery to arrange for a return or exchange.

• Unwanted Items: We may accept returns of unwanted items within 7 days of delivery, provided they are in their original, unopened, and unused condition. Please note that return shipping costs may be your responsibility in these cases.

• Personalized/Customized Items: Due to their nature, personalized or customized items are generally not eligible for return or refund unless they are damaged or defective.

2. Return Process:

• Contact Us: Before returning any item, please contact us at 8668506519 to initiate the return process.

• Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the item.

• Packaging: Please package the item securely in its original packaging to prevent damage during transit.

• Shipping: Ship the item back to us using a trackable shipping method. We recommend insuring the package for its full value.

• Return Address: Ship the item to the return address provided in our return instructions.

3. Refunds:

• Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.

• Refund Processing: If the return is approved, we will process your refund within 5-7 business days.

• Refund Method: Refunds will be issued to the original payment method used for the purchase.

• Shipping Costs: Original shipping costs are generally non-refundable unless the item was damaged, defective, or incorrect. Return shipping costs may be your responsibility for unwanted items.

4. Exchanges:

• Availability: Exchanges are subject to product availability.

• Process: If you wish to exchange an item, please contact us to discuss the process.

5. Non-Refundable Items:

• Personalized/Customized Items: As mentioned above, these are generally non-refundable unless damaged or defective.

• Gift Cards: Gift cards are non-refundable.

• Sale Items: Items purchased on sale or clearance may be non-refundable. Please check the specific product listing for details.

6. Damaged or Defective Items:

• Photos: Please provide clear photos of the damaged or defective item and its packaging when contacting us.

• Replacement: We will arrange for a replacement to be shipped to you as soon as possible, subject to product availability.

• Refund: If a replacement is not available, we will issue a full refund, including shipping costs.

7. Cancellation Policy:

• Order Cancellation: You may cancel your order before it has been shipped.

• Contact Us: To cancel an order, please contact us immediately.

• Refund: If your order is canceled before shipment, we will issue a full refund.

8. Policy Changes:

• We reserve the right to modify this Refund and Return Policy at any time.

• Changes will be posted on our Website and will be effective immediately.

9. Contact Us:

• If you have any questions or concerns about our Refund and Return Policy, please contact us at: decorbaskett@gmail.com